Refund Policy

Return and Refund Policy

Last updated: June 2026.

At Lunthra, every product is custom made to order — produced only after you buy. Because of this made-to-order process, our return policy differs from traditional retailers that hold pre-made stock. Please review this policy before completing your purchase.

1. Made-to-order

All Lunthra products are printed specifically for each order. This reduces waste and keeps quality high, but it also means we cannot accept returns or exchanges for general dissatisfaction or a change of mind. We do stand behind our products and will make right any manufacturing or fulfillment error, as set out below.

2. Replacements and refunds (defects only)

We will issue a free replacement or a refund if your item arrives:

Damaged or defective — torn, broken, or damaged on arrival.
Poor print quality — significantly blurry, peeling, or misaligned beyond normal print tolerances.
Incorrect — the wrong size, color, or design compared with your order confirmation.

In most defect or damage cases no return is needed. Photo or video verification is required to process any claim.

3. How to report an issue

Email: care@lunthra.com
Subject line: Order Issue – [Your Order Number]

So we can submit a claim to our production partner, please include:

Your order number
The full name on the order
A brief description of the issue
Supporting photos or videos (see below)

4. Required photos or videos

Clear, well-lit images are required for all claims:

Print quality or placement — the product laid flat; for placement, include a ruler showing the deviation (a tolerance of up to 0.5 inch is normal).
Wrong product or size — the item and its size tag in one frame.
Sizing defects — the product laid flat and measured against our size chart (tolerance ±1 inch on adult garments).
Delivery damage — the damaged product, the design, and the original packaging.

5. Not eligible for refund or replacement

Buyer's remorse or change of mind.
Ordering the wrong size.
Minor color variation due to screen differences.
Shipping delays caused by carriers, customs, or weather.

6. Cancellations and changes

Requests must reach us within 2 hours of purchase. After that, orders are submitted to production and cannot be cancelled or changed.

7. Address errors

Customers are responsible for providing an accurate shipping address. Orders lost or returned because of an incorrect address are not refundable, and any reshipping cost is the customer's responsibility.

8. Lost or stolen packages

Packages marked "Delivered" by the carrier are not eligible for a refund.
If a package is confirmed lost in transit (and not marked delivered), we will issue a free replacement.

9. Contact

For valid defect or damage claims, email care@lunthra.com or use the contact form on our website.